Please see here.

Products are always shipped with premium couriers DPD, who provide detailed tracking.

All UK parcels ship from our warehouse in Northern Ireland. This allows easy access to UK and EU markets.

If your tracking information hasn’t updated in a few days, please get in touch by via contact us or emailing sales@highdry.co.uk and we’ll look into this further for you. Don’t worry, if you’re in a rush we’ll do everything possible to help.

You’ll receive a shipping confirmation email and this will include all tracking information for your order.

Please contact us or email hello@stubbleandco.com and we’ll do our best to help you out. We aim to dispatch all orders as quickly as possible so please check your address before completing your order.

Stubble & Co ship worldwide, with the exception of any country that or couriers are unable to deliver to (e.g. Russia, Afghanistan, Iran and Iraq).

Please contact us if you are unsure having proceeded through checkout.

We want you to be happy with the quality, look and functionality of your product. If you’re not happy for any reason, you can return your bag for a full refund. We have an extended returns period of 100 days.

We can’t accept a return if it arrives used or damaged due to improper packaging. Preferably return in the original shipping box.

Either contact us or email us at sales@highdry.co.uk with your order number and we’ll send you a link to create a prepaid return label.

UK and Ireland returns are free.

Returns are processed within 5 working days.

If you haven't heard from us and you’re concerned, please get in touch or email sales@highdry.co.uk with your return tracking number and we’ll try to speed things up.

Refunds take 3-5 working days to appear in your bank account. If you have any concerns, please contact your bank and they’ll be able to help.

Of course. If your order hasn't been dispatched, please get in touch or email us at sales@highdry.co.uk and we’ll change any details for you.

We’ll be able to cancel your order if it hasn’t shipped. Please get in touch with us as soon as possible.

If you've paid for your order via PayPal, the funds will go immediately back into your account. If you paid via debit or credit card, it can take 3-5 working days for the card issuer to get your money back to you.

We’re very sorry to hear this. Some products may be dispatched in two boxes and can sometimes be separated during delivery. If the other item doesn’t follow soon after the first get in touch or email us at sales@highdry.co.uk and we’ll correct this right away.

We’re very sorry to hear this. Please get in touch or email us at hello@stubbleandco.com and we’ll get this sorted for you.

Please make sure your delivery address and billing address are correctly inputted, it can also help to use a different card or Paypal. If you’re still experiencing issues, get in touch and we will help you place your order.

Pre-ordering allows you to reserve an item before it’s available. We’re a small company and produce small productions at a time. This ensures we can stay on top of quality control, so sometimes we find ourselves a little short.

Dispatch dates can be found on the product page for the pre-ordered item. If you're unsure, please contact us or email us at sales@highdry.co.uk and we can confirm this for you.

We take payment when you place your pre-order. Of course, if you change your mind or wish to cancel before your pre-order is fulfilled, that’s not a problem. Get in touch with us and we can change any details.

Of course! We’ll usually hold all items until your whole order can be fulfilled, but get in touch if you’d like the other items quickly.

No problem at all - get in touch and we’ll amend this for you.

Definitely! We aim to keep all of our customers updated with any changes to delivery dates.